While customer experience means different things to different people, it is generally about the total of all the interaction a customer has with a brand or company. That’s the difference from customer service, which generally focuses on a single transaction.
Let’s get real, engaging with your clients does not happen overnight. Engagement needs to be consistent over time. Engagement with your clients is a way to keep them involved during the down time as well as offer them reasons to remember your great work or products.
JLL media will develop a strategy to help you connect and maintain a relationship and build community with your target market. We accomplish this through integrated print, web and social media campaigns.